Returns Policy
Returns
All sales are final. We do not accept returns, exchanges, or refunds for change of mind, scent preference, or used products, except where required by law or applicable Fourthwall policies.
Damaged Orders
If your order arrives damaged, please contact us within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the damaged item and packaging so we can review the situation as quickly as possible.
Cancellations
We begin preparing orders quickly, so cancellations and changes cannot be guaranteed once an order is placed. If you contact us within a few hours of ordering and your order has not yet entered processing or shipped, we may be able to accommodate the request. Once processing has begun or the order has shipped, it cannot be canceled.
For qualifying defective or damaged products, additional remedies may be available under Fourthwall’s policies and applicable law.